Shipping policy
Shipping & Digital Delivery Policy
Last updated: November 5, 2026
Oakpaw is operated by Lymphoa Group LLC ("Oakpaw," "we," "us"). This policy explains how we ship physical products and how you receive our digital products and Paw Club content. It is part of our Terms of Service.
At a glance
- Physical products (for example dog beds, towels, grooming mitts, and pooper scoopers) are shipped to the United States and Canada. Orders ship within 1–3 business days and usually arrive 1–3 business days after shipping. You'll get tracking by email.
- U.S. shipping: $4.95, free on orders of $35 or more. Free U.S. shipping for Paw Club members.
- All Oakpaw cookbooks are digital PDF files. They are delivered by email, not shipped.
- Delivery is instant: your download links arrive in your order confirmation email within minutes. Keep the email — the links stay active.
- Paw Club members get their content in the online Member Library and by email.
- Can't find or open your file? Email support@oak-paw.com and we will send it again.
1. What you receive
| Product | Format | How it is delivered |
|---|---|---|
| Oakpaw e-book cookbooks | PDF file | Download links in your order confirmation email |
| Free bonus items included with certain offers (for example a 4-week meal plan and printable templates) | PDF files | Delivered together with the e-book they come with, in the same order confirmation email |
| Paw Club monthly cookbook | PDF e-book | Added to the Member Library and announced by email |
| The Paw Club Member Library | Online access | Sign in at oak-paw.com/pages/paw-club |
PDF files open on phones, tablets, and computers with any standard PDF reader (for example the built-in reader on iPhone, Android, Mac, or Windows, or Adobe Acrobat Reader).
2. When delivery happens
- E-books and bonus items: Your purchase is delivered as soon as your payment is confirmed and your order confirmation email with your download links is sent from support@oak-paw.com to the email address you entered at checkout. Your download links arrive in your order confirmation email within minutes. Keep the email — the links stay active. If it doesn't arrive or a file won't open, email support@oak-paw.com and we'll resend it.
- The Paw Club: Your access to the Member Library starts as soon as your free trial begins. New monthly content is added to the Member Library during each membership month, and we email you when it is available.
3. Download links
- Your download links are for you and your household. Please do not share them.
- Keep your order confirmation email — the links stay active. If you lose the email or a link doesn't work, email us and we will send your files again at no cost.
- We recommend saving your files on your device or in your cloud storage right after downloading.
- Paw Club content you have downloaded is yours to keep for personal use under our Terms of Service. Access to the online Member Library ends when your membership ends.
4. If something goes wrong
If you did not receive your email, your link does not work, or a file does not open:
- Check your spam, junk, or promotions folder for an email from support@oak-paw.com.
- Make sure you entered the correct email address at checkout (it is shown on your order confirmation page).
- Try downloading on a computer or with a different browser.
- Email support@oak-paw.com with your order number. We will send your files again or fix the problem, usually within 1 business day.
If we are unable to deliver a working copy of a product you bought, we will refund the price of that product. See our Refund Policy.
5. Records we keep
We keep a record of your order, the email we sent your download links to, and the time it was sent. For physical products, we keep the shipping address, carrier, tracking number, and delivery confirmation. See our Privacy Policy.
6. Shipping physical products
6.1 Where we ship
We ship physical products to addresses in the United States and Canada. Orders are packed and shipped by our fulfillment partner.
6.2 Processing time
We process and hand over orders to the carrier within 1–3 business days after you place your order (Monday–Friday, excluding U.S. holidays). Orders with several items may arrive in separate packages.
6.3 Delivery time and tracking
Orders ship within 1–3 business days and usually arrive 1–3 business days after shipping. You'll get tracking by email. Delivery times are estimates and can be longer during holidays or bad weather, and for Canada because of customs checks. You can follow your package with the tracking link at any time.
6.4 Shipping costs
| Destination | Standard shipping |
|---|---|
| United States | $4.95 per order · FREE on orders of $35 or more (product subtotal after discounts, before tax) |
| United States — Paw Club members | FREE on every order while your membership is active (including during your free trial) |
| Canada | Shipping rates are shown at checkout. |
The exact shipping cost is always shown at checkout before you pay. Free member shipping covers standard shipping to addresses within the United States, ends at the moment you cancel your membership, and does not cover return shipping (see Terms of Service, Section 9.14).
Import duties and taxes: Orders shipped to Canada may be subject to import duties, taxes or brokerage fees charged by the carrier or customs. Unless your checkout shows them as included, these are paid by the recipient.
6.5 Your shipping address
Please check your address carefully at checkout. If you notice a mistake, email support@oak-paw.com right away; we can change the address only before your order has been handed to the carrier. If a package is returned to us because the address was incomplete or wrong, we will ship it again once you confirm the correct address and pay the shipping cost again, or refund the product price.
6.6 If we can't ship on time
If we cannot ship your order within the processing time stated above, we will email you with a new expected shipping date and give you the option to cancel your order for a full refund. If the new shipping date is no more than 30 days after the original one and you don't cancel, we treat that as your agreement to wait and ship by the new date. If the delay is longer than 30 days or we can't give a new date, we cancel your order and refund you in full unless you tell us you want to wait. If we can't ship by the new date either, we ask you again; unless you agree to wait longer, we cancel your order and refund you in full. Refunds for cancelled orders are issued to your original payment method within 7 business days.
6.7 Order hasn't arrived
- No delivery yet: If your order hasn't arrived within 7 business days after shipping, or tracking hasn't updated for 5 business days, email support@oak-paw.com with your order number. Please contact us no later than 30 days after your order date.
- Tracking says "delivered," but you don't have it: Check your mailbox, porch, building mailroom, and with neighbors, and wait one more day, because carriers sometimes scan packages early. Then email us within 14 days after the delivery date shown in tracking.
- What we do: We investigate with the carrier (usually within 5 business days). If the package is confirmed lost or can't be found, we send a replacement or refund the price of the missing items, at no cost to you.
- Damaged in transit: see our Refund Policy, Section 6.4.
6.8 Refused or unclaimed packages
If you refuse a delivery or don't collect a package from the carrier, we refund the product price once the package is returned to us, minus the original shipping charge and any return shipping cost the carrier charges us.
7. Contact
Lymphoa Group LLC (Oakpaw) · 30 N Gould St Ste N, Sheridan, WY 82801, USA Email: support@oak-paw.com · Phone: +1 (307) 302-4806