The Paw Club

How to cancel your Paw Club membership

You can cancel at any time. One click, one email, done. No phone call, no reason needed.

What happens when you cancel

• Your cancellation takes effect the moment your email or online cancellation reaches us. All future charges stop from that moment.
• Online cancellations are confirmed on screen right away. We confirm every cancellation by email within 1 business day. Please keep that email. If it hasn't arrived within 1 business day, check your spam folder and then write to support@oak-paw.com again.
• If a charge is made after your cancellation reached us, we refund it in full. No need to ask.
• You don't have to give a reason and you don't have to call anyone.
• During your free trial: you will not be charged at all. You keep access to the Member Library until the end of your 14-day trial.
• After your trial: you keep access to the Member Library until the end of the month you have already paid for.
• Your shop benefits end when you cancel: the 20% member discount, early access, and members-only gifts stop at the moment your cancellation reaches us.
• Your downloads are yours to keep for personal use.

Membership fees already charged are not refunded, and there are no refunds for partial months (see our Refund Policy). Billing errors, such as a charge after your cancellation reached us, are always refunded.

When do I need to cancel?

You want to…	Your cancellation must reach us…
Pay nothing at all	Before your free trial ends (14 days after you joined). Your trial end date is in your confirmation email, both reminder emails, and your account.
Avoid the next monthly charge	Before your next Billing Date. Your Billing Date is in every receipt email and in your account.

Not sure when your trial ends or when your next charge is? Email us and we'll tell you.

Good to know

• Unsubscribing from our marketing emails or simply not using the membership does not cancel it. Please use one of the options above.
• If we need to confirm which membership is yours (for example, because you wrote from a different email address), your cancellation still counts from the time your first message reached us.
• You can rejoin later at any time. The free trial is available only once per person.