Refund policy
Last updated: November 5, 2026
Oakpaw is operated by Lymphoa Group LLC ("Oakpaw," "we," "us"). This Refund Policy is part of our Terms of Service. Please read it before you buy. By completing a purchase or joining The Paw Club, you agree to it.
Summary
| Refundable? | |
|---|---|
| Digital e-books (PDF) | No — all sales are final once delivered. If a file doesn't arrive or doesn't work, we fix it or send it again. |
| Free bonus items | No cash value, not refundable. |
| Paw Club free trial | Free. Cancel before the trial ends and you pay nothing. |
| Paw Club monthly fees ($29.90/month) | No. No refunds or credits for partial months or unused time. Cancelling stops future charges. |
| Billing errors (duplicate charge, wrong amount, charge after you cancelled) | Yes — always refunded. |
| Paw Club member benefits (20% discount, free U.S. shipping, gifts) | No cash value, not refundable, end when you cancel (Section 4.5). |
| Physical products | Yes — within 7 days after delivery if unused and unopened in the original packaging (Section 6). Damaged, defective, or wrong items: replacement or refund. |
1. Digital products are final sale
ALL SALES OF DIGITAL PRODUCTS ARE FINAL. BECAUSE DIGITAL FILES ARE DELIVERED INSTANTLY AND CANNOT BE RETURNED, WE DO NOT OFFER REFUNDS, RETURNS, OR EXCHANGES ONCE A DIGITAL PRODUCT HAS BEEN DELIVERED.
A digital product is delivered when your payment is confirmed and your order confirmation email with your download links is sent. Your download links arrive in your order confirmation email within minutes. Keep the email — the links stay active. See our Digital Delivery Policy.
Please review the product description, sample pages, and price before you buy. If you have a question about a product before purchasing, email us at support@oak-paw.com and we will be happy to help.
2. If something is wrong with your download
We stand behind our files. If you did not receive your file, your link does not work, a file is damaged or incomplete, or you received the wrong product, email support@oak-paw.com with your order number. We will:
- send you a new download link or the correct file, or fix the problem, usually within 1 business day; and
- if we are unable to deliver a working copy of the product you bought, refund the price of that product.
3. Free bonus items
Free bonus items (for example a 4-week meal plan or printable templates) are included with certain offers at no extra charge. They have no cash value and are not refundable or exchangeable.
4. Paw Club membership
4.1 Free trial. Your Paw Club membership starts with a 14-day free trial. If your cancellation reaches us before your trial ends, you will not be charged. We email you two reminders before your trial ends: one at least 7 days before and one about 4 days before.
4.2 NO REFUNDS ON MEMBERSHIP FEES. AFTER YOUR FREE TRIAL, YOUR MEMBERSHIP AUTOMATICALLY RENEWS AT $29.90 PER MONTH UNTIL YOU CANCEL. MEMBERSHIP FEES ARE NON-REFUNDABLE. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR PARTIAL MONTHS, UNUSED TIME, OR MONTHS IN WHICH YOU DID NOT USE THE MEMBERSHIP.
4.3 Cancelling stops future charges. You can cancel at any time with one email: click "Cancel my membership" at oak-paw.com/cancel or in any Paw Club email, use the short form on that page, or write to support@oak-paw.com (see How to Cancel). Your cancellation takes effect the moment it reaches us and stops all future charges. We confirm it by email within 1 business day. You keep Member Library access until the end of the period you have already paid for. If a charge is made after your cancellation reached us, we refund it in full.
4.4 Forgot to cancel? Because we send you a membership confirmation, two reminders before your first charge (at least 7 days and about 4 days before), and a receipt after every charge, a charge that renews before you cancel is not a billing error and is not refunded. Please cancel before your next Billing Date to avoid the next charge.
4.5 Member benefits. The 20% member discount, free U.S. shipping on physical products, early access, and members-only gifts have no cash value, cannot be paid out, transferred, or exchanged, and cannot be set off against any refund or other claim. Any refund for an order is based on the amount you actually paid for it, after the member discount. No part of the membership fee is refunded for benefits you did not use. Shop benefits end at the moment you cancel; orders placed after that are charged at regular prices and shipping rates. Full rules: Terms of Service, Sections 9.13–9.16.
5. Billing errors — always refunded
We refund in full, to your original payment method:
- a duplicate charge for the same order or the same membership month;
- a charge in an amount different from the one you agreed to;
- a membership charge made after your cancellation reached us;
- any other charge that was our mistake.
Email support@oak-paw.com with the date and amount of the charge. We review billing errors within 1 business day and issue the refund right away if the charge was an error. Refunds usually appear on your statement within 5–10 business days, depending on your bank.
We may also choose to offer a refund or credit in a particular case as a courtesy. Doing so does not change this policy or create an obligation to do so again.
6. Physical products
These rules apply to physical products (for example dog beds, towels, grooming mitts, and pooper scoopers) shipped to the United States and Canada. The same rules apply in both countries.
6.1 Returns within 7 days. You can return physical products within 7 days after delivery if they are unused and unopened, in their original packaging, with all parts and accessories.
6.2 How to return — contact us first. Email support@oak-paw.com with your order number and the items you want to return before you send anything. We will reply with return instructions and the return address. Please do not send returns to our business address. Returns sent without contacting us first may not be accepted.
6.3 Return shipping costs. You pay the cost of return shipping, unless the item arrived damaged, defective, or wrong. We recommend a trackable shipping method; we are not responsible for returns lost on the way back to us. Original shipping charges are not refunded for returns, unless the item was damaged, defective, or wrong. Free member shipping for Paw Club members covers outbound standard shipping within the United States only, not return shipping.
6.4 Damaged, defective, or wrong items. If an item arrives damaged, defective, or is not what you ordered, email support@oak-paw.com within 7 days after delivery with your order number and a photo of the item (and of the packaging, if it is damaged). We will send a replacement or a refund at no cost to you. If we decide that you don't need to send the item back, we will tell you; otherwise we will send you return instructions and cover the return shipping.
6.5 Items that cannot be returned. For hygiene reasons, items that have been used cannot be returned, including pooper scoopers, grooming mitts, towels, and dog beds that have been used, washed, or slept on. Items that are not in their original condition and packaging, and free gifts, cannot be returned either. This does not limit Section 6.4 for items that arrive damaged, defective, or wrong.
6.6 Refunds. Once your return arrives and we have checked it, we refund the item to your original payment method, usually within 5 business days. Refunds can take another 5–10 business days to appear on your statement, depending on your bank. The refund is the amount you actually paid for the returned item, after any member discount or other discount.
6.7 Lost, late, or undelivered packages. See our Shipping & Digital Delivery Policy, Sections 6.6 and 6.7: if your order hasn't arrived within 7 business days after shipping, contact us (no later than 30 days after your order date); if tracking shows "delivered" but you don't have it, contact us within 14 days after the delivery date. If a package is confirmed lost, we send a replacement or refund. If we can't ship on time, you can cancel for a full refund.
6.8 Refused or unclaimed packages are refunded once they are returned to us, minus the original shipping charge and any return shipping cost the carrier charges us.
The digital-product rules in Sections 1–3 and the membership-fee rules in Section 4 do not apply to physical products. Section 4.5 (member benefits) does apply.
7. Before you dispute a charge — please contact us first
If you have any problem with a charge, please email support@oak-paw.com before contacting your bank or card issuer. We respond within 1 business day and can usually solve the problem faster than a bank dispute, which can take weeks or months.
- Don't recognize a charge? Our charges appear on your statement as OAKPAW. It may be your Oakpaw e-book purchase, a physical product order, or your Paw Club membership after the free trial. Email us and we will tell you exactly what the charge is for.
- Want to stop future charges? Click "Cancel my membership" at oak-paw.com/cancel and send the ready-made email. It takes less than a minute.
- Billing error? We refund it (Section 5).
If you file a dispute or chargeback for a charge you authorized, we will respond to it and provide your card issuer with the records of your purchase, including your consent to our terms (with the date, time, IP address, and device information), the emails we sent you, the record of when we sent your download links, and, for physical products, the tracking and delivery confirmation. We may suspend your account and membership while a dispute is open. This does not limit any rights you have under applicable law.
8. Your legal rights
This policy does not limit any rights you may have under the laws of your state that cannot be waived by contract.
9. Contact
Lymphoa Group LLC (Oakpaw) · 30 N Gould St Ste N, Sheridan, WY 82801, USA Email: support@oak-paw.com · Phone: +1 (307) 302-4806